In an earlier post, I brought up the subject of Operational Friction. In this entry, I would like to address a more dangerous business condition, ‘Operational Disconnect’.
Where ‘friction’ implies the need for some adjustment or lubrication, ‘Disconnect’ means something is really broken and will take significant effort to fix. We more commonly experience this with large corporations and government entities. However, It can also happen in smaller companies with more immediate and dangerous consequences.
Here some examples of what I call disconnect: